Terms and Conditions

• Payment including VAT (20%) is due within 30 days of installation.

• Any additional works required or requested on the day of installation will be charged at a rate agreed with you by our engineers. A form will need to be signed by you the customer prior to any additional works being carried out.

• All products remain the property of Proactive until payment has been made in full.

• Cancellation of orders will result in re-stocking, labour costs and fees.

• Training and support is free for the 5-year warranty period. Training and support will be carried out by our own team (all DBS enhanced cleared employees) however, we reserve the right to send AV Manufacturer representatives and only provide online training should you commence procuring AV from an alternative supplier or the training and support requests exceed what we deem to be fair and appropriate.

• Proactive is fully insured for all activities concerning the supply and installation of your equipment with public and product liability cover to £5m. Please request additional Health and Safety documentation in advance of your install should it be required.

• Rooms not being ready or accessible at the agreed time of install will result in labour charges being applied at the rate of £245 + VAT per engineer per day or part thereof. 

• Customers are expected to treat all Proactive AV staff with respect.

• Any behaviour that threatens the health, safety, or dignity of our staff will not be tolerated.

• Our staff will have the right to cease interaction with an abusive customer and report such behaviour to Proactive AV management who will implement mitigation as per our Sexual Harassment Risk Assessment and UK Employment and Health and Safety Law

• Proactive AV may restrict customer access to staff or terminate contracts with customers as a consequence of abuse or harassment of our staff.

Give us a call for a chat and tell us about your requirements—we’d love to hear from you.