Terms and Conditions

Payment including VAT (20%) is due within 30 days of installation.
Installation of equipment and services as outlined in proposal we send with these terms and conditions only. Any additional works required or requested will be charged at a rate agreed with you, prior to the work being commenced, and documented on a form which will need to be signed by you the customer.
All products remain the property of Proactive until payment has been made in full.
Cancellation of orders will result in re-stocking and labour lost fees unless we’re notified prior to 3 full working days before installs are due to be undertaken.
WEEE paperwork will be provided by the engineers for you to complete at the end of the agreed install. You MUST identify the number of interactive boards and projectors being removed from YOUR site on this paperwork to comply with the waste regulations.
Proactive is fully insured for all activities concerning the supply and installation of your equipment with public and product liability cover to £5m. Please request additional Health and Safety documentation in advance of your install should it be required.
Rooms not being ready or accessible at the agreed time of install will result in labour charges being applied at the rate of £245 + VAT per engineer per day or part thereof.
Customers are expected to treat all Proactive AV staff with respect.
Any behaviour that threatens the health, safety, or dignity of our staff will not be tolerated.
Our staff will have the right to cease interaction with an abusive customer and report such behaviour to Proactive AV management who will implement mitigation as per our Sexual Harassment Risk Assessment and UK Employment and Health and Safety Law
Proactive AV may restrict customer access to staff or terminate contracts with customers as a consequence of abuse or harassment of our staff.

Terms and Conditions

Payment including VAT (20%) is due within 30 days of installation.

All products remain the property of Proactive until payment has been made in full.

Cancellation of orders will result in re-stocking and labour lost fees unless we’re notified prior to 3 full working days before installs are due to be undertaken.

WEEE paperwork will be provided by the engineers for you to complete at the end of the agreed install. You MUST identify the number of interactive boards and projectors being removed from YOUR site on this paperwork to comply with the waste regulations.

Proactive is fully insured for all activities concerning the supply and installation of your equipment with public and product liability cover to £5m. Please request additional Health and Safety documentation in advance of your install should it be required.

Rooms not being ready or accessible at the agreed time of install will result in labour charges being applied at the rate of £245 + VAT per engineer per day or part thereof.

Customers are expected to treat all Proactive AV staff with respect.

Any behaviour that threatens the health, safety, or dignity of our staff will not be tolerated.

Our staff will have the right to cease interaction with an abusive customer and report such behaviour to Proactive AV management who will implement mitigation as per our Sexual Harassment Risk Assessment and UK Employment and Health and Safety Law

Proactive AV may restrict customer access to staff or terminate contracts with customers as a consequence of abuse or harassment of our staff.